Effective Date: 1 January 2026
This policy applies to SaaS subscriptions, implementation services, onboarding support, and related platform fees charged by IdeaNeuron Solutions Private Limited. It explains when a customer may cancel a service request, when a refund may be issued, the expected processing timeline, and how to contact us for support.
Customers may request cancellation of a subscription, onboarding, or implementation order before the service has been provisioned, activated, or materially delivered. Cancellation requests made after live activation, credential issuance, custom development, compliance processing, or third-party pass-through costs have started may be rejected or may result in partial charges.
Refunds may be approved when duplicate payments are captured, billing errors are confirmed, or a prepaid service is cancelled before activation. Monthly or annual subscription fees already consumed for an active billing cycle are generally non-refundable unless required by contract or applicable law. Professional services, KYC verification costs, compliance checks, government fees, gateway charges, and third-party vendor costs are typically non-refundable once incurred.
Cancellation or refund requests should be raised within 7 calendar days of the billing event or service order in question. Requests submitted after this period may still be reviewed, but approval is discretionary and depends on the service status, underlying vendor commitments, and supporting records.
Once a request is received, our team reviews the payment record, order status, usage logs, and compliance activity. If approved, refunds are initiated within 7 to 10 business days using the original payment method wherever technically possible. Bank, card-network, or wallet provider settlement times may add extra delay outside our direct control.
Where only part of the contracted scope has been delivered, IdeaNeuron may issue a reasonable partial refund after deducting work already performed, platform usage, taxes, vendor charges, and any non-recoverable implementation or onboarding costs.
Email your request with your company name, registered email, payment reference, invoice number, and reason for cancellation or refund to hello@ideaneuron.com. For urgent matters, you may also call +91-85950 73725. We may ask for supporting documents before making a decision.
This policy may be updated from time to time. Future effective dates are automatically rejected in our legal-content validation layer, and any approved update should be published through the configured legal content source or backend API.
